Answers to the most common questions we receive.
Frequently Asked Questions
Please contact us with details about your project and we’ll get back to you with a quote or some questions. Please include the type of garment (specific brand and style number if you know it), quantities, garment colors, as well as the number of ink colors, number of placements and any unusual production processes needed for your project. Also, be sure to include a call back number just in case we have questions.
Setup fees vary according to the specifics of your project. Though some companies will claim they have no setup fees, the reality is that those fees are just padded into the cost of your overall project. We would rather break these costs out up front so you can easily understand our pricing and what changes you might be able to make to hit a certain cost or have the understanding to be able to make changes to your order so you can maximize your production budget.
If you happen to be local to our main production facility in NW Montana, we can easily coordinate local delivery. Likewise, you’re welcome to pickup your order if you contact us to arrange it.
That said, most our clients are not local and most projects we print are shipped out via FedEx, UPS or freight. Because of the heavy automation in running state of the art equipment, the efficiency of our workflow, aggressive partner agreements with our carriers and due to being based out of a part of the country with comparatively low overheads, we’re able to remain competitive with most local printers in other parts of the country even after factoring in the cost of shipping.
Shipping fees vary according to the size and weight of your order, number of boxes, destination, carrier and service type. Though some companies make offers of free shipping, in reality those costs are just padded into the cost of your overall project. We try to be as transparent as possible regarding our costs so we itemize everything out, including shipping costs and only charge the actual carrier costs to ship your order with no additional mark up.
You may also provide your own shipping account info and we will be happy to set up the shipment for you for no additional cost.
We can give you specific information at the time of your order based upon our production queue, but in general, please allow 7 – 14 days for production. Also be aware that additional time might be needed if we have to order a specialty blank or apparel item not in our inventory, as well as allow for shipping time while your order is in transit to you.
Please contact us if you’re targeting a specific deadline or have a rush job. In most cases we can accommodate those needs, especially if you give us a heads up in advance. Note that rush orders generally incur additional fees.
We try to maintain a 48 piece minimum on production runs, but you’ll start to hit the sweet spot with pricing once you’re producing 144+ pieces per graphic for most production runs.
Yes, no problem. There are no extra charges to print on different sizes and on different color garments if the setup doesn’t change. XXL sized blanks and larger do cost a bit more and printing on dark or very bright colored blanks will likely require an underbase hit of ink, so those situations cost a little more. There is a nominal fee if you’d like to change ink colors (color way changes) due to the time it takes to stop the run, clean screens, load new ink and ramp production back up.
Though we most often print t-shirts and sweatshirts, most any garment and many fabric based accessories can also be screen printed. Jackets, pants, tote bags and more can all be screen printed. If you have a question about something you’d like to get printed, please contact us with details.
Yes, please contact us with your project specifics and we’ll help guide you on options for a blank that might best meet your needs.
Screens are archived for a minimum of two weeks from your original production date. If you contact us within two weeks or give us advanced notice that you plan to reprint a graphic, we’ll archive the screens and waive all related costs for file setup, films and any screen prep.
Like most production focused on quality, please allow up to a 5% under run due to the inherent challenges of quality screen printing. As such we are unable to guarantee that you will receive 100% of the garments in your order unless this is discussed and coordinated in advance. We strongly encourage you to order a few extras to help offset the possibility of shortage.
We will always strive to deliver your order complete, however if we are unable, we will deduct the difference from your final cost.
Standard front and back placements are any dimension up to 12 x 14 inches.
Oversized front and back placements are any dimension up to 16 x 18 inches.
Standard sleeve placements are any dimension up to 3.75 x 18 inches.
Oversized sleeve placements are any dimension up to 4.75 x 22.5 inches.
Please carefully review and consider the smallest garment size included in your when pushing artwork beyond standard sizing.
Most artwork will print best if setup as a vector file (.AI or .EPS). If your image is photo based (raster or bitmap), then a 300dpi photo at 100% saved as a .PSD or .TIF will likely print best. Please do not attempt to trap your artwork unless you’re familiar with the process and have talked to us about our recommended trap sizing. Please see our File Preparation section for more details on how you can best prepare your artwork for production.
Absolutely! Please specify ink colors using the Pantone Matching System Solid Coated Formula Guide (PMS Solid Coated). Please note that PMS matching might incur an additional mixing fee depending on the size of your print run.
Yes, we will email you a digital proof (Soft Proof) for scale and placement for approval before your job gets printed.
Physical printed samples (Wet Proof) can be created, but due to cost and logistics is generally only done for very large projects.