Frequently Asked Questions

Answers to the most common questions we receive.

How do I get a price quote for my project?

Please contact us with details about your project and we’ll get back to you with a quote or some questions. Please include the type of garment (specific brand and style number if you know it), quantities, garment colors, as well as the number of ink colors, number of placements and any unusual production processes needed for your project. Also, be sure to include a call back number just in case we have questions.

How much are the setup fees?

Setup fees vary according to the specifics of your project. Though some companies will claim they have no setup fees, the reality is that those fees are just padded into the cost of your overall project. We would rather break these costs out up front so you can easily understand our pricing and what changes you might be able to make to hit a certain cost or have the understanding to be able to make changes to your order so you can maximize your production budget.

Do I have to be local to print with you or can you ship?

If you happen to be local to our main production facility in NW Montana, we can easily coordinate local delivery. Likewise, you’re welcome to pickup your order if you contact us to arrange it.

That said, most our clients are not local and most projects we print are shipped out via FedEx, UPS or freight. Because of the heavy automation in running state of the art equipment, the efficiency of our workflow, aggressive partner agreements with our carriers and due to being based out of a part of the country with comparatively low overheads, we’re able to remain competitive with most local printers in other parts of the country even after factoring in the cost of shipping.

How much is shipping?

Shipping fees vary according to the size and weight of your order, number of boxes, destination, carrier and service type. Though some companies make offers of free shipping, in reality those costs are just padded into the cost of your overall project. We try to be as transparent as possible regarding our costs so we itemize everything out, including shipping costs and only charge the actual carrier costs to ship your order with no additional mark up.

You may also provide your own shipping account info and we will be happy to set up the shipment for you for no additional cost.

What is your standard turnaround time?

We can give you specific information at the time of your order based upon our production queue, but in general, please allow 7 – 14 days for production. Also be aware that additional time might be needed if we have to order a specialty blank or apparel item not in our inventory, as well as allow for shipping time while your order is in transit to you.

What if I have a specific deadline and rush order?

Please contact us if you’re targeting a specific deadline or have a rush job. In most cases we can accommodate those needs, especially if you give us a heads up in advance. Note that rush orders generally incur additional fees.

What are your minimums?

We try to maintain a 48 piece minimum on production runs, but you’ll start to hit the sweet spot with pricing once you’re producing 144+ pieces per graphic for most production runs.

Can you send me a sample?

We have lots of photos of great photos of past work on our website and instagram feed, but if you’d like a physical sample, please contact us. For a small fee to cover the sample and shipping, we’ll send you an example of the high quality work we’re capable of.

Can I mix and match styles, sizes, garment colors or ink colors?

Yes, no problem. There are no extra charges to print on different sizes and on different color garments if the setup doesn’t change. XXL sized blanks and larger do cost a bit more and printing on dark or very bright colored blanks will likely require an underbase hit of ink, so those situations cost a little more. There is a nominal fee if you’d like to change ink colors (color way changes) due to the time it takes to stop the run, clean screens, load new ink and ramp production back up.

What type of apparel can you screen print?

Though we most often print t-shirts and sweatshirts, most any garment and many fabric based accessories can also be screen printed. Jackets, pants, tote bags and more can all be screen printed. If you have a question about something you’d like to get printed, please contact us with details.

Can you suggest the best apparel blank for my project?

Yes, please contact us with your project specifics and we’ll help guide you on options for a blank that might best meet your needs.

Can I supply my own apparel blanks?

In most cases, yes. Please contact us in advance to discuss and coordinate.

Is there a discount for reordering the same design?

Screens are archived for a minimum of two weeks from your original production date. If you contact us within two weeks or give us advanced notice that you plan to reprint a graphic, we’ll archive the screens and waive all related costs for file setup, films and any screen prep.

Whats the policy regarding under runs and over runs?

Like most production focused on quality, please allow up to a 5% under run due to the inherent challenges of quality screen printing. As such we are unable to guarantee that you will receive 100% of the garments in your order unless this is discussed and coordinated in advance. We strongly encourage you to order a few extras to help offset the possibility of shortage.

We will always strive to deliver your order complete, however if we are unable, we will deduct the difference from your final cost.

How do I prepare my artwork for screen printing?

Please see our File Preparation section for details on how you can best prepare your artwork for production.

What is the maximum screen print size?

Standard front and back placements are any dimension up to 12 x 14 inches.

Oversized front and back placements are any dimension up to 16 x 18 inches.

Standard sleeve placements are any dimension up to 3.75 x 18 inches.

Oversized sleeve placements are any dimension up to 4.75 x 22.5 inches.

Please carefully review and consider the smallest garment size included in your when pushing artwork beyond standard sizing.

What file formats are acceptable?

Most artwork will print best if setup as a vector file (.AI or .EPS). If your image is photo based (raster or bitmap), then a 300dpi photo at 100% saved as a .PSD or .TIF will likely print best. Please do not attempt to trap your artwork unless you’re familiar with the process and have talked to us about our recommended trap sizing. Please see our File Preparation section for more details on how you can best prepare your artwork for production.

Is it possible to color match inks?

Absolutely! Please specify ink colors using the Pantone Matching System Solid Coated Formula Guide (PMS Solid Coated). Please note that PMS matching might incur an additional mixing fee depending on the size of your print run.

Link: https://www.pantone.com/products/graphics/formula-guide

Can you guys create my design for me?

12ozCollective works with select brands to offer assistance with product development, creative services and brand consultancy. For more details and to schedule an outreach call to discuss, please contact us.

Can I see what my shirt looks like before it prints?

Yes, we will email you a digital proof (Soft Proof) for scale and placement for approval before your job gets printed.

Physical printed samples (Wet Proof) can be created, but due to cost and logistics is generally only done for very large projects.

Ready to get started?

Drop us a line if you have questions or would like to discuss a project.

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